YAY3 Online Ordering & Marketing – Client Service Agreement**
Effective Date: January 1st 2025
## **1. Introduction**
YAY3 Online Ordering & Marketing (“Company”) provides online ordering systems and marketing solutions for restaurants. This agreement outlines the expectations for service, communication, and collaboration between the Company and its clients.
## **2. Client Responsibilities**
To ensure efficient service and support, clients agree to:
– Provide accurate and timely information regarding any technical issues.
– Follow troubleshooting steps recommended by YAY3’s support team.
– Communicate professionally and respectfully with YAY3 staff.
– Understand that failure to follow recommended solutions may impact service quality.
## **3. Code of Conduct**
YAY3 maintains a zero-tolerance policy for abusive behavior, including but not limited to:
– Use of derogatory language, threats, or excessive profanity and use of inappropriate emojis in texts.
– Repeated refusal to follow support recommendations.
– Harassment or disrespectful treatment of YAY3 employees.
If a client engages in inappropriate conduct, YAY3 may:
– Issue a formal warning regarding behavior.
– Limit communication to written channels (email or ticket system).
– Suspend or terminate services if abuse continues.
## **4. Support & Issue Resolution**
YAY3 is committed to resolving service-related issues efficiently. To facilitate this:
– Support inquiries sent in writing by email will be responded to within 24 hours or less
– Clients are expected to cooperate with troubleshooting steps.
– Recurring issues will be reviewed with recommendations for long-term solutions.
## **5. Termination of Services**
Termination of this agreement in cases where this service agreement is not adhered to by the client is at the sole discretion of YAY3 Online Ordering & Marketing. If termination is initiated, the client will have 5 days to reach a mutual resolution with YAY3. If the matter remains unresolved within this period, termination will be considered final.
– Upon termination, the client is required to return all YAY3-provided equipment via postpaid shipping within 5 days.
– If the equipment is not returned within 5 days, the client will be charged or debited the full value of the equipment for payment.
## 6. Credit Card Processing Account
As part of YAY3’s services, clients may have a credit card processing account established through YAY3. Clients acknowledge that:
– There are specific requirements for maintaining or ending their credit card processing account.
– Monthly fees by the credit card processor may still continue to be incurred unless the client independently takes action to cancel their account.
– Upon final termination of services, clients are required to contact their credit card processing provider to handle account closure.
– YAY3 will provide the necessary contact information for the client upon termination to facilitate this process.
## **7. Agreement Acknowledgment**
By using YAY3’s services, clients acknowledge and agree to the terms outlined in this agreement.
For any questions or clarifications, please contact YAY3 Online Ordering & Marketing at info@yay3.com.