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Frequently Asked Questions

Why is my printer not printing receipts?

First, make sure your printer is connected to power and has receipt paper installed.

Normally, if your printer is not printing your receipts, it could be because your printer may have disconnected. Click on the video to show how you can fix this error.

After clicking the “Push Printer” app, the bottom of the screen will switch from “Disconnected from server” to “Connected to server”.

Why does my tablet display "Webpage not available?"

If your tablet’s home screen displays a white page saying “Webpage not available”, it may be due to no internet connection. Click the video to show you how you can reconnect your tablet to your internet.

How can I pause my services without disabling all my orders?

If you need to pause your services, you can easily do so without having to turn of your entire ordering service. Click the video to show how you can pause your services. Pause Services

** You can resume your services by clicking “Resume Service“

How can I reboot my tablet?

Click the video to show how you can reboot your tablet.

How do I refresh my ordering dashboard?

If you need to refresh your ordering dashboard, click the video to show you how.

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How do I pause a food item on my dashboard?

If you need to pause a food item, click the video to show you how. Make sure you are logged into your manager dashboard, it will not work if logged into your staff account.

How do I unpause a food item on my dashboard?

If you need to un pause a food item, click the video to show you how. Make sure you are logged into your manager dashboard, it will not work if logged into your staff account.

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